Returns + Exchanges

Returns

Any purchased unworn and unwashed ready-made item may be returned within 30 days from the date of delivery by mail or in person at the atelier due to the following reasons:

  • wrong size;

  • bad fitting on figure;

  • not as expected;

  • false multiple order;

You can get full refund in cash or via a bank transfer.

Unfortunately, returns are not available for bespoken items.

How to return via Mail in case of an online order

  1. Fill out your return form on your packing list and place it in a securely sealed shipping container. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.

  2. Make sure any old labels on your package are removed or obscured and affix your shipping label.

  3. Send your package to the atelier's address written on the packing list.

  4. You will get an email when your return is processed and when you should expect a refund via a bank transfer.

Please note: Refund amount does not include costs for return shipping.

Exchanges

Unfortunately, exchanges are not available. Items can only be returned for a refund. If you would like a replacement item, please place another order.